Welcome to the Dexcom ONE+
online training!
Getting started with the Dexcom ONE+ CGM system in 4 steps
We’re happy to help you get started with your new Dexcom ONE+ CGM system. The information below will guide you step by step in using your new Dexcom ONE+ sensor.
Once you’ve reviewed all the information in one step, you can move on to the next one. At the end, you can take the knowledge test to get a certificate.
Did you know that you can also purchase Dexcom ONE+ yourself if you’re not eligible for reimbursement from your health insurance? Order it via this link.
The steps on this page will prepare you to get started with your new Dexcom ONE+ sensor, such as installing the app and creating a Dexcom account.
Compatibility
Dexcom CGM systems only work with the smartphones listed on our website. Please check that your smartphone or its operating system is compatible with the Dexcom apps.
App download
To get started with Dexcom ONE+, download the Dexcom ONE+ app from your phone’s App Store or PlayStore. Alternatively, you can get started with the Dexcom ONE+ receiver. Consult your healthcare professional if you would like to request it.
Dexcom account
The Dexcom ONE+ app will prompt you to create a Dexcom account. Need help with this? Download this pdf for a short guide.
Create Dexcom account
BGM vs CGM
How does a continuous glucose monitor (CGM) like Dexcom ONE+ actually work? And how is it different from a fingerprick? Watch this video to find out.
The videos and materials on this page will help you place and start up your first Dexcom ONE+ sensor.
Getting started with the Dexcom ONE+ app
Watch this video for a brief explanation on how to install the Dexcom ONE+ app and start your first Dexcom ONE+ sensor.
Getting started with the Dexcom ONE+ Receiver
No compatible phone or prefer to use the receiver?
Watch this video for a brief explanation on how to set up the Dexcom ONE+ receiver and start up your first Dexcom ONE+ sensor.
Dexcom ONE+ Step-by-step guide
Download this pdf for a short step-by-step guide on getting started with your Dexcom ONE+ sensor. Here you’ll find instructions on setting up the app/receiver, installing and replacing the sensor, pairing with your healthcare provider and more. For more detailed instructions, you can consult the training slides for the app or the training slides receiver.
Step-by-step guide App
Step-by-step guide Receiver
Dexcom ONE+ alerts
Dexcom ONE+ offers a suite of customizable alerts that can help warn you of high or low glucose levels, including urgent low and urgent low soon alerts. See how you can easily customize your Dexcom ONE+ alerts to fit your diabetes management needs.
Replace sensor
After 10 days, it’s time to replace your Dexcom ONE+ sensor. Watch the videos below to see how to do this using the Dexcom ONE+ app or receiver.
Dexcom ONE+ app
Dexcom ONE+ receiver
On this page, you’ll find more information around all of Dexcom ONE+’s connections, such as sharing data with loved ones and healthcare professionals, and contact info from Dexcom partners.
Share & Follow
Dexcom Share is a feature of the Dexcom ONE+ app that allows someone (the sharer) to send glucose information remotely to others (followers). You can invite up to 10 followers. The Dexcom Follow app* is a separate app and is part of Dexcom Share.
In the Dexcom ONE+ app, tap Connections > Share to set up Share. The app guides you through the process of inviting a new follower. The follower receives an e-mail invitation containing the link to download the Dexcom Follow app and to accept the invitation.
You choose what to share: just the current glucose value, the trend graph or even your alerts.
*Separate Follow app and internet connection required. Users should always confirm readings on the Dexcom ONE+ app or receiver before making treatment decisions.
What is Dexcom Clarity?
The Dexcom CLARITY app shows you glucose patterns, trends and statistics. You can even get weekly notifications with the Dexcom CLARITY app. You can share this data with your healthcare provider to track changes remotely.†
Visit the Clarity website (www.clarity.dexcom.eu) or download the mobile app from the App Store or Google Play store for quick access on your smartphone. To log in, use the same username and password information as for the Dexcom ONE+ app.
† An internet connection is required for users to send their glucose data to Dexcom Clarity via a compatible smart device: dexcom.com/compatibility.
Dexcom Clarity
Easily share your glucose data with your healthcare provider via Dexcom Clarity. Are you using the Dexcom ONE+ app? If so, your glucose data is automatically uploaded to Dexcom Clarity.‡ View the pdfs below for an overview on how to pair with your healthcare provider.
‡ Internet connection required for users to send glucose data to Dexcom Clarity using a compatible smartphone: dexcom.com/compatibility.
Share data via Dexcom app
Share data with Dexcom receiver
Glooko
Did you know that you can link your Dexcom account to your glooko® account? Glooko is a glucose management software for insulin pumps and sensors that can be used alongside Dexcom Clarity to view and analyze glucose data. View the pdf to see how to connect Dexcom and glooko®.
Glooko connect
Have you thoroughly reviewed and understood all the information on this website? Then take the knowledge test below and receive your certificate of participation!
Dexcom ONE+ knowledge test
The test consists of 8 multiple choice questions. Click the box with the correct answer and proceed to the next question. Upon successful completion of this test, you will receive a certificate in the mail. You can share the certificate with your healthcare provider as confirmation that you have completed the training. Good luck!
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Customs declaration
Are you traveling abroad soon for vacation or work? Take this customs declaration for your Dexcom ONE+ with you and have it signed by your healthcare provider.
Customs declaration
FAQ
Do you have questions about your Dexcom CGM system? Check the frequently asked questions at this link (Dutch).
Need more support?
Do you have questions that were not answered after completing the training on this website or do you need technical support?
Get in contact with our Tech Support 0800 020 1986 (Monday to Friday 08:30 – 17:00) or via this webform.
Please make sure you keep your sensor serial number at hand when reporting a technical issue. You can find it on your sensor packaging starting with (21).