The videos and materials on this page will help you insert and start your first Dexcom G7 sensor.
Welcome to the Dexcom G7
online training!
Getting started with the Dexcom G7-CGM sytem in 4 steps
We’re happy to help you get started with your new Dexcom G7 CGM system. The information below will guide you step by step in using your new Dexcom G7 sensor.
Once you’ve reviewed all the information in one step, you can move on to the next one. At the end, you can take the knowledge test to get a certificate.
The steps on this page will prepare you to get started with your new Dexcom G7 sensor, such as installing the app and creating a Dexcom account.
Compatibility
Dexcom CGM systems only work with the smartphones we tested extensively. Please check that your smartphone or its operating system is compatible with the Dexcom apps.
App download
To get started with Dexcom G7, download the Dexcom G7 app from your phone’s App Store or PlayStore. Alternatively, you can get started with the Dexcom G7 receiver. Consult your healthcare professional if you would like to request it.
Dexcom account
The Dexcom G7 app will prompt you to create a Dexcom account. Need help with this? Download this pdf for a short guide.
Create Dexcom account
BGM vs CGM
How does a continuous glucose monitor (CGM) like Dexcom G7 actually work? And how is it different from a fingerprick? Watch this video to find out.
Getting started with the Dexcom G7 app
Watch this video for a brief explanation on how to install the Dexcom G7 app and start your first Dexcom G7 sensor.
Getting Started with the Dexcom G7 Receiver
No compatible phone or prefer to use the receiver? Watch this video for a brief explanation on how to set up the Dexcom G7 receiver and start up your first Dexcom G7 sensor.
Dexcom G7 Step-by-step guide
Download this pdf for a short step-by-step guide on getting started with your Dexcom G7 sensor. Here you’ll find instructions on setting up the app/receiver, installing and replacing the sensor, pairing with your healthcare provider and more. For more detailed instructions, you can consult the training slides.
Step-by-step guide App
Step-by-step guide Receiver
Dexcom G7 alerts
Dexcom G7 offers a suite of customizable alerts can help warn you of high or low glucose levels, including urgent low and urgent low soon alerts. See how you can easily customize your Dexcom G7 alerts to fit your diabetes management needs.
Replace sensor
After 10 days, it’s time to replace your Dexcom G7 sensor. Watch the videos below to see how to do this using the Dexcom G7 app or receiver.
Replace using app
Replace using receiver
On this page, you’ll find more information around all of Dexcom G7’s connections, such as sharing data with loved ones and healthcare professionals, viewing glucose data on your smartwatch and contact info from Dexcom partners.
Share & Follow
Dexcom Share is a feature of the Dexcom G7 app that allows someone (the sharer) to send glucose information remotely to others (followers). You can invite up to 10 followers. The Dexcom Follow app* is a separate app and is part of Dexcom Share.
In the Dexcom G7 app, tap Connections > Share to set up Share. The app guides you through the process of inviting a new follower. The follower receives an email invitation containing the link to download the Dexcom Follow app and to accept the invitation.
You choose what to share: just the current glucose value, the trend graph or even your alerts.
*Separate Follow app and internet connection required. Users should always confirm readings on the Dexcom G7 app or receiver before making treatment decisions.
What is Dexcom Clarity?
The Dexcom CLARITY app shows you glucose patterns, trends and statistics. You can even get weekly notifications with the Dexcom CLARITY app. You can share this data with your healthcare provider to track changes remotely.†
Visit the Clarity website clarity.dexcom.eu or download the mobile app from the App Store or Google Play store for quick access on your smartphone. To log in, use the same username and password information as for the Dexcom G7 app.
† An internet connection is required for users to send their glucose data to Dexcom Clarity via a compatible smart device: dexcom.com/compatibility.
Dexcom Clarity
Easily share your glucose data with your healthcare provider via Dexcom Clarity. Are you using the Dexcom G7 app? If so, your glucose data is automatically uploaded to Dexcom Clarity.‡ View the pdfs below for an overview on how to pair with your healthcare provider.
‡ Internetverbinding vereist voor gebruikers om glucosedata naar Dexcom Clarity te sturen met behulp van een compatibele smartphone: dexcom.com/compatibility.
Share data via Dexcom app
Share data with Dexcom receiver
Glooko
Did you know that you can link your Dexcom account to your glooko® account? Glooko is a glucose management software for insulin pumps and sensors that can be used alongside Dexcom Clarity to view and analyze glucose data. View the pdf to see how to connect Dexcom and glooko®.
Glooko connect
Direct to Watch
Did you know that you can connect the Dexcom G7 directly to Apple Watch?§ This way you can see your glucose readings on your smartwatch, without having to have your phone nearby. Download the instructions for setting up Direct to Watch here!
§ Compatible smartphone required to connect a new Dexcom G7 sensor to a compatible Apple Watch. To use Share/Follow, the smartphone must be within 10 meters of the Dexcom G7.
Direct to Watch
Contact info Hybrid Closed-Loop (HCL) Systems
Are you using one of the HCL systems below and need support? If so, please contact our partners.
Dexcom G7 x Omnipod 5
Customer Service Insulet
Tel.: 0800 17682
Web: Click here for contact
Click here for instructional videos
Dexcom G7 x Tandem T:slim X2
Customer Service VitalAire
Tel.: 088 250 35 00, option 3
Web: Click here for contact
Have you thoroughly reviewed and understood all the information on this website? Then take the knowledge test below and receive your certificate of participation!
Dexcom G7-kennistest
The test consist of 8 multiple choice questions. Click the box with the correct answer and proceed to the next question. Upon successful completion of this test, you will receive a certificate in the mail. You can share the certificate with your healthcare provider as confirmation that you have completed the training. Good luck!
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Customs declaration
Are you traveling abroad soon for vacation or work? Take this customs declaration for your Dexcom G7 with you and have it signed by your healthcare provider.
Customs declaration
FAQ
Do you have questions about your Dexcom CGM system? Check the frequently asked questions at this link (Dutch).
Need more support?
Sign up for our weekly FAQ session where our Dexcom experts will help you with questions about all Dexcom sensors, Dexcom Clarity, Share and Follow and more. Get additional support on getting started with your new Dexcom sensor, get practical tips and tricks or share experiences with other Dexcom users!
The FAQ session takes place online every Wednesday at 16:00 via this link (in Dutch).
Do you have a technical question?
Get in contact with our Tech Support
08000 29672 (Monday to Friday 08:30 – 17:00) or via www.dexcom.com/TS-NL
Please make sure you keep your sensor serial number at hand when reporting a technical issue. You can find it on your sensor packaging starting with (21).